Personalised Bespoke Santa Gift Sack Unique Gift Idea

The simplest way to personalise your packaging supplies would be to use our simple tool. Remember, the better the artwork the better the results. The best file format would be a .png with all white backgrounds removed and at a 300dpi resolution. A .jpg or .jpeg file are both acceptable formats, however the personalisation experience may not be as good. If you're happy with your artwork click on the "Upload & Customise Myself (FREE)" button and follow the simple instructions.

If your logo contains white and you’re printing on a brown or manilla background then the white will not show up. If your logo or artwork contains some white elements you may want to consider a white box. Our systems can not print white on brown or manilla backgrounds as the white will be the same as the background colour which will be either brown, manilla or gold depending on your product.

Please Note: our systems do not print using white ink, if your image contains white then the background of the product will be used to replace the white as you would see in a traditional inkjet or laser printer. We do not offer embossing or a metallic finish in either gold, silver or chrome, we use inkjet technology which allows us to process orders far quicker than most box printers / manufacturers. Any metallic colours will be represented by a high-quality similar colour inkjet image instead.

Please Note: A one-time low-volume set-up fee of £49.95 will apply to any product value under £100. This fee is automatically applied at checkout. This fee will not apply to re-orders of the same product, provided the artwork is exactly the same as the previous order.

DISCLAIMER: Remember, we are printing your artwork or logo onto a pre-manufactured product on an uneven surface in full colour which is an extremely difficult and challenging process. Whilst every care will be taken to give you the best results, there may be some slight imperfections or very slight colour variances. This would be more prominent if printing on brown or manila materials. Also, for best results please avoid large areas of block colour as this can give inconsistent print quality. If you're unsure, we suggest you order a single printed sample which should be used as a guide, as no refunds will be given for personalised products with slight imperfections or colour variances and incorrect sized products. Please note, we cannot guarantee to meet exact specific colour pantones. Finally, we reserve the right to request customers to amend artwork / creative and / or cancel and refund your order if we feel that we cannot guarantee a consistent acceptable level of quality. Please be aware that any significant changes to the original artwork and/or completely new artwork provided after the initial proof is produced will incur an artwork fee of £49.95.

Please note our personalisation order cut off times for same day despatch are as follows:

• 12pm from time of final approval (subject to stock/production availability)

We offer a free standard 11 - 18 working day delivery service on most of our website orders (£70 minimum order spend). Please see additional details below for clarification, alternatively please add your required items to your basket where the total shipping costs will be calculated for you.

Please note that parcels can be delivered any time between the hours of 7am to 6:00pm Monday to Friday, unfortunately we are unable to offer specific times for deliveries or offer Saturday deliveries. Fast Printed Packaging is not responsible for courier tracking and is not liable for refunds or reprints if our courier partner fails to deliver on time.

Standard Delivery, 11 - 18 Business Working Day Delivery

Standard Delivery, 11 - 18 Business Working Day Delivery is FREE on orders over £70, if your order is under this value, the charge will be at a standard rate of £10.00. Working days are Monday to Friday, we do not deliver on bank holidays or weekends or include these days within our time scales. We cannot make deliveries outside of England, Wales, Scotland and Northern Ireland. Unfortunately we cannot deliver to a PO Box or a BFPO address. Please note a minimum delivery charge of £20.00 will be quoted on the following postcodes, irrespective of the value of the order; AB31-38, AB41-56, BT, FK19-21, HS1-9, IV41-49, IV51, IV55-56, KA27-28, PA20, PA41, PA60-88, PH42-44, GY, JE, IM, PO31-41, TR21-25. Please be aware that an additional charge will be added before your order is processed due to the postcode location. A member of our team will be in touch once we have received the initial order.

Express Delivery, 6 - 10 Business Working Day Delivery

Express Delivery, 6 - 10 Business Working Day Delivery is charged at a standard rate of £20.00. Working days are Monday to Friday, we do not deliver on bank holidays or weekends or include these days within our time scales. We cannot make deliveries outside of England, Wales, Scotland and Northern Ireland. Unfortunately we cannot deliver to a PO Box or a BFPO address. Please note a minimum delivery charge of £50.00 will be quoted on the following postcodes, irrespective of the value of the order; AB31-38, AB41-56, BT, FK19-21, HS1-9, IV41-49, IV51, IV55-56, KA27-28, PA20, PA41, PA60-88, PH42-44, GY, JE, IM, PO31-41, TR21-25. Please be aware that an additional charge will be added before your order is processed due to the postcode location. A member of our team will be in touch once we have received the initial order.

Priority Delivery, 3 - 5 Business Working Day Delivery

Priority Delivery, 3 - 5 Business Working Day Delivery is charged at a standard rate of £50.00. Working days are Monday to Friday, we do not deliver on bank holidays or weekends or include these days within our time scales. We cannot make deliveries outside of England, Wales, Scotland and Northern Ireland. Unfortunately we cannot deliver to a PO Box or a BFPO address and this service is currently unavailable for the following postcodes, irrespective of the value of the order; AB31-38, AB41-56, BT, FK19-21, HS1-9, IV41-49, IV51, IV55-56, KA27-28, PA20, PA41, PA60-88, PH42-44, GY, JE, IM, PO31-41, TR21-25. Please be aware that an additional charge will be added before your order is processed due to the postcode location. A member of our team will be in touch once we have received the initial order.

Priority+ Delivery, 1 - 2 Business Working Day Delivery

Priority+ Delivery, 1 - 2 Business Working Day Delivery is charged at a standard rate of £80.00. Working days are Monday to Friday, we do not deliver on bank holidays or weekends or include these days within our time scales. We cannot make deliveries outside of England, Wales, Scotland and Northern Ireland. Unfortunately we cannot deliver to a PO Box or a BFPO address and this service is currently unavailable for the following postcodes, irrespective of the value of the order; AB31-38, AB41-56, BT, FK19-21, HS1-9, IV41-49, IV51, IV55-56, KA27-28, PA20, PA41, PA60-88, PH42-44, GY, JE, IM, PO31-41, TR21-25. Please be aware that an additional charge will be added before your order is processed due to the postcode location. A member of our team will be in touch once we have received the initial order.

We cannot guarantee any delivery time scales as once an item has been despatched and passed to a third party courier we have limited control over the advised delivery date/time and therefore this should be taken into consideration if receipt is time critical. Delivery times detailed below can be affected by national and / or local disruption, seasonal and / or weather conditions as our deliveries are carried out by third party couriers.

Personalised items can be delivered within 1 - 2 business days via our Priority+ service for a fee of £80.00 dependent on order time, method and based on artwork uploaded at point of order in the required format and resolution. For artwork emailed separately to the order, internal and external approval is required prior to production. Please contact us first to check availability before selecting and paying for next day delivery to ensure we are able to meet your requirements.

Same Day Collection

Same day collection in person from Cannock, Staffordshire is available dependent on order time, method and production availability. Please contact us first to check availability to ensure we are able to meet your requirements.

Exceptional/Bulk Consignments

Depending on your total basket order, delivery charges may increase compared to the above and advertised postage charges. This is due to multi-consignment/overweight items and/or delivery locations. Please add the items required to your basket to update your delivery charge. Occasionally we may need to requote your packaging cost if the delivery location and consignment size is outside of our current couriers capabilities, if this is case we will contact you to discuss and clarify.

Please also note that dependent on product and/or quantity your order may be despatched on a pallet, if you are unable to accept pallet deliveries then please contact us to discuss your options.

Lead Times

In most circumstances we will aim to produce your printed full colour products within 24 hours dependent on order time, method and based on the artwork uploaded at point of order in the required format and resolution. For artwork emailed separately to the order, internal and external approval is required prior to production. Please contact us first to check availability to ensure we are able to meet your required lead time.

Deliveries / Failed Deliveries

Please be aware that deliveries are on an ‘all day’ basis Monday-Friday between the hours of 7am -6pm and cannot be specifically timed.

1. Parcel deliveries: Where a courier/Royal Mail is unable to deliver you will be charged a re-delivery charge of £8.00 + VAT.

2. Pallet deliveries: If delivery cannot be made due to customer ‘not being available/refused’ then a re-delivery fee will apply. This fee will be dependent upon the courier used, goods being delivered and delivery postcode. A price will be quoted and must be paid prior to re-delivery being made.

3. Any special delivery requirements such as time limited and change of addresses will incur additional fees applicable at that time.

4. Any orders not received must be reported within 14 days from date of order. Fast Printed Packaging will not accept liability of any non delivered orders reported outside this timescale.

Please note: Fast Printed Packaging is not responsible for courier tracking and is not liable for refunds or reprints if our courier partner fails to deliver on time.

Fast Printed Printing FAQ’s

What are your lead times for fast printed products?

We can sometimes deliver locally, the same day, if required subject to availability, but our main options are next day or our standard 3-5 day service. All options are available to choose during checkout. If you require a faster turnaround, you must be available to approve a proof sample as we will not process any order until you are satisfied. Use the tabs to find out more about our delivery schedules and times.

How do you turn around a fast printed order so quickly when other companies are quoting weeks?

Unlike other printing suppliers, we print all orders in-house on our own equipment. We also store high levels of stock of our own premade blank products so everything on our website should be available to print on to straightaway.

Can I provide artwork to print and cover the full outside areas / panels of the box/packaging?

Our service is very unique in as much as we have 1000’s of pre manufactured stock packaging products ready to print your full colour artwork on to with the fastest turnaround in the UK. This does however give us limitations on what and where we can print on to the products. Our systems are designed for full colour images and / or logo’s / text in pre-defined areas of the stock packaging products we have so unfortunately we’re not able to print on the entire outside areas. (Please Note: All available print areas are shown by hovering over the red info ? icon within our artwork upload tool on the specific product page.)

Can I make any amendments once I receive my first sample?

Yes you can. You can make as many amendments as you require until you are 100% satisfied with the product you have ordered, as per our ‘Total Satisfaction Guarantee’.

I’m nervous to order a fast printed product as I may not be happy with the result, how can you reassure me?

We will not process and print your complete order until you have fully approved a full printed sample either by email, video, or a physical finished sample in the post. Please note, if you have ordered a printed sample only, this will be despatched as per your uploaded artwork and proof approval or corrections will be confirmed when you proceed to place a full order. You can make amendments as required until you are totally satisfied with your samples before your order is even put into full production. If you are not happy with the quality of the printed sample, we will refund your order in full without quibble. To ensure you are happy with the quality of the product we will print on, you can order a blank sample for a couple of pence.

Why are you cheaper than other suppliers?

We get asked this a lot! This is because we manufacture our own blank stock as well as print in-house so we do not have to pay third parties who also need to make a profit.

How do I supply my logo or artwork?

You can either use our simple online personalisation tool where you can upload your own PNG or JPG file and see exactly how your product will appear. Or you can simply email in to info@fast-printed-packaging.co.uk and let us take care of it for you. Be sure to use/send file formats such as PDF, PNG, JPG, TIFF, BMP, AI, PSD & EPS.

Can you match my exact pantone colour?

We are printing your artwork or logo onto a pre-manufactured product on an uneven surface in full colour which is an extremely difficult and challenging process to complete. Whilst every care will be taken to give you the best results, there may be some slight imperfections or very slight colour variances. This would be more prominent if printing on brown or manila materials. Please note we cannot guarantee to meet exact specific colour pantones and there may be some slight imperfections or colour variances. If you're unsure, we suggest you order a single printed sample which should be used as a guide.

Are your products and the process of making them environmentally friendly?

All base plain cardboard products are also manufactured locally (literally 4 miles from our warehouse) so further reducing our carbon foot print. All printable products are sustainably sourced, recyclable and FSC approved (where applicable).

Our packaging custom / personalisation printing machine / process uses a non-emitting digital water based inkjet process where almost all items are fed in to machine manually so other than the electric to run the machine (which is only whilst printing) it’s an extremely environmentally friendly process.

Which areas can I print on to?

Our service is very unique in as much as we have 1000’s of pre manufactured stock packaging products ready to print your full colour artwork on to with the fastest turnaround in the UK. This does however give us limitations on what and where we can print on to the products. Our systems are designed for full colour images and / or logo’s / text in pre-defined areas of the stock packaging products. (Please Note: All available print areas are shown by hovering over the red info ? icon within our artwork upload tool on the specific product page.)

General FAQ’s

What payment options do you currently accept?

There are several payment options available on our Fast Printed Packaging website. You can simply buy your items online by debit or credit card whose payments are processed by the world-renowned secure Stripe / Shopify Payments. Alternatively, you can use any of our Express payment options such as Apple Pay, Google Pay, PayPal and Shop Pay.

We can also offer a 30-day payment account (subject to Status). UK based Companies and established charities / organisations can have a 30-day month payment account following a satisfactory credit check. Government Organisations Public Sector and any FSTE 100 business automatically get instant 30-day credit accounts.

Are you based in the UK or overseas?

Unlike some other companies offering similar services, Fast Printed Packaging are based right in the middle of the UK in Cannock, Staffordshire, which helps our lead times and keeps our carbon footprint down.

How long have Fast Printed Packaging been trading?

Fast Printed Packaging is owned and run by Mailcoms Ltd who have been a leader in the mail and parcel fulfilment industry for over 16 years with an extremely high reputation for service and support.

What are your general lead times?

We can deliver locally, the same day, if required subject to availability, but our main option is next day or our standard 3-5 day service. All delivery options are available to choose during checkout. Use the tabs to find out more about our delivery schedules and times.

Do you deliver nationwide?

Yes, we have our own vans here at Fast Printed Packaging which we use to deliver both small quantity orders as well as larger pallets of product and orders. We can also distribute nationwide via several reliable couriers depending on who we feel can offer the best service.

Billing Terms & Conditions

Definitions

Seller refers to the website owner – the person to whom the order for the purchase has been given.

Buyer refers to the person or organisation placing the order. Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.

Payment

All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be delivered. The buyer forfeits the ownership of any items due to non-payment.

Payment Methods Accepted

We accept most major credit cards including Visa, Mastercard, Discover, and American Express.

We also accept PayPal as a form of payment.

Klarna payments are now accepted, subject to Klarna's terms and acceptance. Minimum spend for Pay in 3 is £35.00. Pay Now (in full) and Pay Later (in 30 days) have no minimum spend.

Delivery Policies

Delivery will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during delivery, the total cost of the item including delivery, will be refunded to the buyer by the seller. Delivery costs will increase if choosing express options. If an item is damaged during delivery, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer. More detailed information on our delivery is available here: https://www.fast-printed-packaging.co.uk/pages/delivery-information

Cancellations, Returns & Refunds

Before returning any items to us please contact us on 01543 572 776 or email in to info@fast-printed-packaging.co.uk.

Personalised items are non-refundable and/or non-exchangeable so we advise all customers to order a sample to ensure the product is suitable. We are unable to accept returns for a refund on unwanted goods or products ordered in error.

If your item has been delivered in an unusable condition or has sustained any damaged in transit, this needs to be reported within 48 hours of receipt via email at info@fast-printed-packaging.co.uk – we are unable to process these claims over the phone.

Terms & Conditions

These terms and conditions have been put in place to ensure fairness between all of our customers and ourselves. To ensure we are always able to offer the best possible prices and provide a high level of service to everyone.

Using our web sites or placing of an order indicates your acceptance of these Terms and Conditions. Please read them carefully. The submission of an order form and payment will be treated as an offer by you to purchase goods from us subject to these terms and conditions.

Our terms and conditions meet the minimum standards required under UK distance selling regulations and we reserve the right to alter them on a per order/customer basis at any time, using the UK regulations as a minimum standard, without notice. We will only do this under specific circumstances. For example; When the customer or delivery address is outside the UK, the products or services purchased are not part of our standard offerings or other regulations apply.

Definitions

Standard Products – These are items that are sold as per the description and have not been modified or personalised in any way.

In these terms of sale, “we” means Fast Printed Packaging (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

Trade Sales - Items that have been supplied discounted from our single item rate or are paid for using BACS, internet banking, cheque, corporate or company credit card, or cash by a company or on behalf of a company (limited or otherwise) are considered trade sales and not subject to consumer distance selling regulations. Please ensure you read these terms and conditions for more information on our returns policy for trade sales. Some of our web sites display discounted multiple item rates. If you don't wish to use the discounted rate so that the order is not considered a trade sale, you should contact us in advance and the full single price rate will be applied regardless of the quantities purchased.

Reasonable time periods - We do not include weekends or bank holidays within the reasonable period time frame. However, we do include non working hours. For example 24 hours is considered to be 1 working day.

Opening hours

We are open between 8:30 and 17:30 Monday - Friday excluding UK bank holidays.

Buying products from us

We do not have a binding contract until the goods have been dispatched by us. We reserve the right to cancel any order without prior notice. In this instance we will make the request for all monies will be refunded to the card/bank account used to make the purchase within 28 days. Many companies may be involved in the delivery of your order, therefore any delivery date specified can not form part of the contract.

Many companies may be involved in the delivery of your order, therefore any delivery date specified can not form part of the contract.

Description of goods

The description of items offered for sale on our web sites are provided by the product description.

Product photographs and other images may contain items that help show the product in context. For example: the product may be placed in a room or situation where it's design to be used. These additional items are not supplied as part of the product and you should check the full description before placing an order.

Some product images are supplied by the manufacturer and the final product may look slightly different. You should also consider colours and quality of the image may vary slightly from computer to computer and therefore should only be considered as a guide.

From time to time a manufacturer may change or improve the product slightly without notifying us - this may include the packing, ingredients, materials used, size etc.. While we constantly monitor the goods supplied to us and update our web sites accordingly it is impossible to be 100% accurate and the goods we supply may not match the descriptions or photographs exactly. The products supplied to you will be the current version as supplied in the UK to us by the manufacturer or distributor.

Use of our web sites and their features

All rights, including copyright, in the content of our web pages are owned and controlled by Fast Printed Packaging or our suppliers.

In accessing Fast Printed Packaging owned web sites, you agree to be bound by the terms and conditions as set in this document. If you are not in agreement, you should terminate your use of the site forthwith.

Individual users are granted permission to download pages and store them temporarily without alteration for the purpose of viewing on a personal computer or monitor, and to print pages for the sole purpose of viewing or reading them. The permission to download and print pages does not allow the material or any part of it to be incorporated into another web site or other publication and commercial use of any material contained herein is expressly prohibited.

Many of our web sites have standard features such as detailed product information and shopping carts. They also have advanced features that allow you to check the status and history of your orders, update your personal details, quick "Buy Now" options, online forums etc. While we perform reasonable tasks to ensure the features are easy and secure to use, It is your responsibility to ensure you are aware of how to use these features and of any potential security issues. We can not be held responsible if any incorrect use results in an error - For Example: incorrect delivery address being specified, personal details being disclosed within a forum or other public area or not having read the full product description before placing an order.

The technical and design contents of our web sites are updated on a regular basis. The design may change, new features may be added and others removed. If you are unsure how to use any features of our web sites, please contact us for guidance before using the web site.

Some of our websites allow you to leave product reviews, contribute to forums and get involved in other social networking activities. If you decide to use these features please be considerate. Any comments/entries must not contain abusive or defamatory language, anything illegal, be in breach of copyright, used to promote other activities or businesses or used to publish anything a typical user may find offensive. You are entitled to express your opinion, but it must be factual and relevant. As operator and owner, we are responsible for anything published on our websites and therefore may delete or edit anything without notice. To ensure the continued availability of these features, anyone in breach of these rules may have their account suspended without notice.

Personalised Products

Personalised items are non-refundable and/or non-exchangeable so we advise all customers to order a sample to ensure the product is suitable. We are unable to accept returns for a refund on unwanted goods or products ordered in error.

If your item has been delivered in an unusable condition or has sustained any damaged in transit, this needs to be reported within 48 hours of receipt via email at info@fast-printed-packaging.co.uk – we are unable to process these claims over the phone.

Personalised orders require full payment upfront prior to production including any additional artwork fees which have been mutually agreed.

Fast Printed Packaging reserves the right to cancel/refuse any order which are deemed either offensive or have the potential to breech copy right law. Fast Printed Packaging also reserves the right to cancel/refuse an order where we feel we would be unable to fulfil the customers requirement to a reasonable standard.

Fast Printed Packaging accepts no liability for any text and/or images used without the copy right holders permission(s) and it is the customers sole responsibility to ensure they have such permission. Please note that by purchasing a personalisation item printed with your logo/artwork, that you do not object to us using your images for Fast Printed Packaging and any other sites owned by Mailcoms Limited for our own advertising/marketing purposes. If you do not wish for us to use any of your imagery at any time then please email info@fast-printed-packaging.co.uk and we will action your request.

When using Fast Printed Packaging’s upload tool, your item will be printed as per the upload preview. We do not take any responsibility whatsoever for any errors which have not been corrected by the buyer or where insufficient resolution images have been uploaded.

Please be aware that any significant changes to the original artwork and/or completely new artwork provided after the initial proof is produced will incur an artwork fee of £49.95.

Whilst all effort is made to match your image to print, due to variations in product, inks and equipment between sample proofing and final production runs, a reasonable variation in colour may occur.

If using the online upload tool, refunds will not be issued if an order is cancelled prior to despatch due to costs of production and materials allocation involved in the initial set up. Refunds requested for goods prior to receipt of final artwork signoff will be issued on discretionary basis only, however all design costs provided at initial enquiry will remain payable in full.

Faulty Goods

All products sold are fully tested for use in the intended equipment. If you experience problems and you believe it is related to the products purchased you must contact Fast Printed Packaging in the first instance. Fast Printed Packaging will accept no responsibility or liability for any servicing, call outs or parts to your equipment as a result of using our products in them. Fast Printed Packaging also accepts no responsibility for spilt impressions, or any other method of postage used in the event of a product being faulty.

We accept no liability for loss or damage during return transit and recommend you take out adequate transit insurance. Confirmation of posting is no guarantee of delivery and items should be sent via an insured "signed for" service to cover the value of the parcel should damage occur in transit.

Deliveries / Failed Deliveries

Please be aware that deliveries are on an ‘all day’ basis Monday-Friday between the hours of 7am -6pm and cannot be specifically timed.

1. Parcel deliveries: Where a courier/Royal Mail is unable to deliver you will be charged a re-delivery charge of £8.00 + VAT.

2. Pallet deliveries: If delivery cannot be made due to customer ‘not being available/refused’ then a re-delivery fee will apply. This fee will be dependent upon the courier used, goods being delivered and delivery postcode. A price will be quoted and must be paid prior to re-delivery being made.

3. Any special delivery requirements such as time limited and change of addresses will incur additional fees applicable at that time.

4. Any orders not received must be reported within 14 days from date of order. Fast Printed Packaging will not accept liability of any non delivered orders reported outside this timescale.

Please note: Fast Printed Packaging is not responsible for courier tracking and is not liable for refunds or reprints if our courier partner fails to deliver on time.

Cancellations, returns & refunds

Before returning any items to us please contact us on 01543 572 776 or email in to info@fast-printed-packaging.co.uk.

If you decide that you placed the order in error the items you have ordered may be returned in their original condition and packaging (unopened, not used or worn), at your expense, for exchange or refund within 7 working days starting the day after the goods have been delivered/signed for. We accept no liability for loss or damage during return transit and recommend you take out adequate transit insurance to cover the full cost of the order in case of damage, loss or theft during transit. Confirmation of posting is no guarantee of delivery and items should be sent via an insured "signed for" service.

Order cancellations (in full or part) must be made in writing (by email or letter) within 7 working days from the date your order is placed. Under the distance selling regulations, cancellation by phone can not be accepted. If you cancel your order by email, you must send it to a valid address and should request a read receipt to confirm delivery. Sending an email and/or receiving an automated reply is no guarantee the email has been received by us.

We consider 7 working days to be a reasonable time in which to return the goods to us and you should use an appropriate delivery method to ensure the products reach us within this time period.

In the event goods are unwanted or ordered in error the Company will (at its discretion) offer to accept a return of the products with a 25% restocking fee applied. If the goods are being returned for reasons that are not the fault of the Company any refund given will not include the postage and packing charges. If the products have been used or the packing has been opened and/or are not in the original condition (this excludes packaging added by us and used to protect the goods during transit), we are unable to issue a full refund and you will be liable for any charges and reasonable administration costs incurred by us.

We do not accept returns for goods/items that have been used unless they are faulty and within the guarantee period. If this is the case, after investigation to confirm the fault, we will either replace the item or return it to the manufacturer for repair. If no fault is found or we believe the item was deliberately damaged after being delivered and signed for, you will be liable for any charges incurred by us including a reasonable administration fee.

If we are unable to accept the item(s) for return (fall outside the 7 working days, the items are not faulty or have been used etc.), you will be responsible for the full cost of returning the items. This includes any collection or dispatch charges incurred by us and reasonable administration fees. Payment of these fees must be made before we can return the item(s) to you. We will retain the items for a maximum of 14 days. If payment is not received within this time period, we will assume the goods are not required and will be disposed of.

We can only credit the card/bank account used to make the original payment, please note that refunds can take up to 7-10 working days. This is in accordance with UK anti-fraud and money laundering regulations.

We do not accept returns for goods/items that have been used unless they are faulty. If this is the case, after investigation to confirm the fault, we will either replace the item, return it to the manufacturer for repair or offer a partial refund.

If no fault is found or we believe the item was deliberately damaged after being delivered and signed for, you will be liable for any charges incurred by us including a reasonable administration fee.

Credit/Debit card chargebacks

When you contact your credit card company to report a transaction as unknown or not authorised - this is known as a "chargeback".

We supply the name of the website address to your credit card company. however, the name that will appear on your statement for any credit card transaction made with us may be altered by them to meet their own specifications. It is very important you do not contact your credit card company and report this transaction as unknown to you if the order has been delivered and signed for. If you feel there is a problem with your order you must contact us in writing (letter or email) to resolve the problem. Cancelling the transaction with your credit card company will be considered theft or fraud and your details will be passed to the relevant authority for further investigation. This may result in us making a claim against you, could damage your credit rating and/or affect your ability to buy online in the future.

If a transaction is charged back to you and proof of delivery is available, we reserve the right to either:

A) Re-charge the credit card to used to make the payment for the full amount, plus an additional reasonable administration charge. The administration charge will depend upon the amount of time we need to spend resolving the problem.

or

B) Issue a claim via the appropriate legal service - This may affect your credit rating and leave CCJ's against you. If you request a chargeback after a refund has been issued, you will be liable for a any charges we incur plus a reasonable administration cost. Credit card protection regulations ensure your account is automatically credited when a chargeback is issued. If a refund has already been made, a further chargeback will be considered theft or fraud and appropriate legal action may be taken against you.

Business Accounts

If you are a business customer, then from time to time we may agree to open an account for you, enabling you to pay in arrears. Where you hold an account, then upon or following the dispatch of products, we will send to you an invoice for payment of the price of those products, and you will pay such invoice within 30 days of the date of the invoice. Accounts will be subject to such credit limits as we may notify to you from time to time. If you do not pay any amount properly due to us under or in connection with these terms of sale on time, we may: charge you interest on the overdue amount at the rate of 4% per year above the base rate of HSBC Bank Plc from time to time (which interest will accrue daily until the date of actual payment, be compounded quarterly, and be payable on demand); or claim interest and statutory compensation from you pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.

Delivery

All "physical" products are dispatched by courier or post, are insured and require a signature. We are unable to issue delivery instructions that do not make allowance for the delivery agent to obtain a valid signature. This includes leaving the parcel at a different address, in a garden shed etc. It is the customers responsibility to ensure someone is available to sign for the consignment at your specified delivery address. If no one is available, the courier will normally leave a calling card, but as we have no control over the courier company this can not be relied upon or guaranteed. If a card is left, please follow any instructions given and contact the depot specified A.S.A.P to re-arrange delivery or collection. Orders can only be delivered to the address specified with the order.

It is the customers responsibility to ensure someone is available to sign for the parcel. We send an email to the address specified with your order when your order is dispatched. You should ensure you can receive emails sent from any of our domain names (these can be found on our website) as we can not accept responsibility for emails that do not arrive or are filtered by your ISP.

If the courier suspects the person signing for the order may not be the correct person or does not meet any other restrictions (such as under age) they may ask for proof of ID. If suitable ID can not be provided the parcel may be returned to us and the customer liable for additional delivery and any reasonable administration charges.

Any delivery date specified by the customer can not form part of the contract. We will always attempt to meet any delivery requirements but all orders are delivered on a best effort basis.

Parcels that can not be delivered or remain uncollected for the holding period specified by the courier (usually 5 working days) will automatically be returned to us. A reasonable administration charge and any costs made to us by the courier will apply to all orders returned due to non delivery or collection. Part of the initial delivery charge is often subsidised by us but redelivery will be charged at full cost.

If your parcel appears to be damaged on delivery, you must refuse it. When you sign for your parcel, you are indicating the parcel was delivered in good order. If you accept the parcel but on further inspection decided the items where damaged you must contact us within a reasonable time period - usually 24 hours after taking delivery.

We insure your parcel against loss or damage while in transit. If we need to report your parcel as missing or damaged, after it has been signed for, the courier company may wish to inspect or investigate the situation before agreeing to provide compensation. We are unable to resend your order until the courier company has concluded their investigation and authorised us to resend the order.

We reserve the right to pass on any additional charges in full made to us by the delivery agent or courier. Reasons for this may include but are not limited to:

• Incorrect address specified at time of order.

• Redelivery to a different address.

• Incorrect shipping option selected at the time of order.

Guaranteed Next Day Delivery

Orders must be placed by 3.00 pm and excludes the following postcodes: AB31-56, BF (All), GY (All), HS (All), IM (All), IV (All), JE (All), KA27-28, KW (All), PA20-80, PH15-50, TR21-25, ZE (All)

Damaged Goods

All goods are checked before dispatch, but in the unlikely event of any items in your order being damaged, you should notify us within a reasonable time period, usually 24 hours after signing for the goods, giving details of the damaged items. In order to speed up the process of getting the damaged items replaced we may ask you to provide photographic evidence, usually electrically by email, to confirm the damage. If you are unable to provide photographs we will arrange to collect the items from you and have them returned to us for inspection. If you prefer this option, someone must be available at the collection address when the courier arrives and the items must be appropriately packaged. Once the products arrive back to us, we will inspect them to confirm the damage and replace as appropriate. If we conclude the items have been damaged deliberately in order to avoid the cost of returning products ordered in error, you will be liable for any costs incurred by us, a reasonable administration fee and the full cost of returning the products to you.

Missing Items

If you believe that there may be item(s) missing from your order, please contact us within 2 working days of signing for your order and we will investigate. This may involve us speaking to third party companies involved in the supply and delivery of your items and may take a few days to complete.

Privacy

We value and respect your privacy and never pass on your details onto third party companies unless they are directly involved in the supply and delivery of your order. We will always act in accordance with our current registration supplied to the UK information commissioner and in accordance with the Data Protection Act. Full details on how information we hold is used, visit the UK's Data Protection Website.

Due to the nature of our business we need to pass some of the information you supply to us onto third parties. For example: Your delivery address and contact details etc. The third parties will never use this information to contact you about anything other than your order.

Email

Our main method of trading is via the internet and all communication will be made by email. When asked to enter an email address, please supply a valid address that is checked on a regular basis. Failure to provide a suitable email address may mean your order is delayed. It is your responsibility to ensure you can accept email from our domains. Please ensure any anti-spam software or system used by yourself or your service provider is updated accordingly. We can not be held responsible for any situation caused by email that does not arrive.

Cookies

From time to time, our web site may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer's hard drive.

A cookie can't read data off your hard disk or read cookie files created by other sites. Cookies are a normal part of web site functionality and do not damage your system. Unless otherwise stated, the cookies are used to ensure successful navigation through the site by passing required information from page to page.

We may use cookies to track patterns of behaviour of visitors to our site.

We only use cookies in a responsible manner and in accordance with the UK Data Protection Act 1998.

For more information on cookies, visit www.aboutcookies.org

Our Web sites

All web site content including text, graphics, images, button icons, logos, audio/video clips and software is the property of Fast Printed Packaging or it's content suppliers and is protected by international copyright law. You may not use this content without written permission from the content owner.

Compilation

• The collection, assembly and arrangement i.e. compilation of all the content is the exclusive property of Fast Printed Packaging or it's suppliers and protected by international copyright law.

Mobile Terms of Service

The Fast Printed Packaging mobile message service (the "Service") is operated by Fast Printed Packaging (“Fast Printed Packaging”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Fast Printed Packaging’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Fast Printed Packaging through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this programme in order to make any purchases, and your consent is not a condition of any purchase with Fast Printed Packaging. Your participation in this programme is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to FPPackaging or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Fast Printed Packaging mobile message programmes and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programmes by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to FPPackaging or email info@fast-printed-packaging.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the programme with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Company VAT Number: GB921930535

Company Registration Number: 5884771

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